An Axe & Arrow Menu prepared for:

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Donna Bailey, Director, Learning & Development
Carmel Pedroni, Learning & Development Manager

Needs Assessment

Sephora has expressed a need for tailored leadership development workshops that address managing conflict, delivering tough feedback, crafting a compelling elevator pitch, self-advocating effectively, and boosting personal confidence. 
  • Content should be applicable across different levels within the organization. 
  • Workshops need to be flexible, interactive, and engaging to accommodate Sephora's diverse workforce, ensuring that each participant can gain valuable insights and skills.
  • This initiative aims to build a robust foundation for employee development, fostering an environment where all can thrive and advance their careers within or beyond Sephora.

Axe & Arrow has put together a list of proposed workshops organized by expressed need.  In addition to expressed needs, please find categories on Leadership Conversations, and Influence & Negotiations.

Managing Conflict

NAVIGATING RESISTANCE
90 min |  20 PAX

    When met with resistance, most people instinctively retreat or put up a fight - both responses threaten business relationships, our reputation, and our results. To be seen as an influential thought partner and trusted peer, we need to learn how to navigate through resistance effectively. 
    Navigating Resistance will talk about what to do when you find yourself caught between competing objectives or when put under pressure. Learn how to shift your mindset towards your partner, ask the kinds of questions that get under the surface of resistance, listen with empathy, synthesize similarities and differences, and confidently assert your ideas and views. Leave this session seeing resistance as an opportunity to deepen your relationship with stakeholders and business partners.
  • Share your experience with resistance, where you are experiencing it and what makes it challenging
  • Explore the Thomas-Kilmann Conflict Mode Instrument to determine you preferred mode of managing resistance
  • Learn the SALSA method to shift mindset, ask questions that dig below the iceberg, listen for what matters, summarize back similarities and differences and respectfully assert you POV when facing resistance

​PRE-WORK:  Think of a current situation in which you are experiencing resistance.  With whom are you experiencing the resistance?  What is your POV? What is their POV?  What is the best possible outcome of your next conversation?
NAVIGATING RESISTANCE
3hrs.  |  20 PAX

    Resistance is the starting point of most great leaps forward, depending upon how you perceive and handle it.  Handled the wrong way, it becomes a stubborn obstacle to your individual progress, but handled the right way it can create better collaboration and innovative outcomes.
​    This 2-hour workshop explores the up-side of resistance and provides a framework to explore differences in a way that improves relationships and creates better results.  Don't let unresolved conflicts disrupt teamwork and achievement.  Gain the confidence and tools to transform resistance into collaboration, enhancing team cohesion.
  • Share your experience with resistance, where you are experiencing it and what makes it challenging
  • Explore the Thomas-Kilmann Conflict Mode Instrument to determine you preferred mode of managing resistance
  • Learn the S.A.L.S.A. dialogue model to shift mindset, ask questions that dig below the iceberg, listen for what matters, summarize back similarities and differences and respectfully assert you POV when facing resistance
  • Practice using the model on your own scenarios
  • Collaborate on your approach to a typical Sephora Case Study

PRE-WORK:  Think of a current situation in which you are experiencing resistance.  With whom are you experiencing the resistance?  What is your POV? What is their POV?  What is the best possible outcome of your next conversation?

Delivering Tough Feedback

FEEDBACK FOR IMPACT
90 min  |  20 PAX

    Most of us know the value of holding our teams and ourselves accountable, but we struggle with delivering feedback that results in real change. Do it the right way and performance flourish. Do it the wrong way and morale is crushed and relationships damaged. 
    Feedback for Impact explores the science behind feedback that results in real change and provides a solid methodology for delivering feedback in the moment - giving individuals increased confidence when sharing feedback and helps shift the performance culture of an organization.

  • Discuss the challenges of delivering feedback that changes behavior
  • Learn the SBIQ method for feedback
  • Practice delivering feedback that ends in a coaching dialogue

PRE-WORK:  Think of someone to whom you need to give feedback.  Who is this person?  What are you hoping will change as a result?
TRICKY REACTIONS
90 min  |  20 PAX

One of the more challenging aspects of working with others is learning to deal with tricky reactions to expectations setting and feedback. Your reputation as a team player will often be defined by the legacy of how you respond to others in challenging moments. 
    Tricky Reactions will identify challenging behavior in the workplace and give participants tips and techniques for responding with confidence and empathy

  • Define the behaviors you find the most tricky to manage in the workplace
  • Explore the four key origins of these behaviors
  • Share science and best practices with Sephora specific case studies

PRE-WORK:  What workplace reactions do you find the most tricky to manage? Why?

Crafting A Compelling Elevator Pitch

Boosting Confidence

SELF-TALK GLOW-UP
90 MIN  |  20 MAX
    
    Self-talk is what we say to ourselves about ourselves.  These voices can enable us to accomplish great things, but they can also immobilize us and block us from our greatest strengths.  Learn how to change unhealthy self-talk and better leverage positive self-talk.
  • Explore the most frequent stories you tell yourself, what triggers them, and how they impact your actions
  • Look at five tested methods for enabling positive self-talk
  • Commit to a practice of new habits to adopt a healthier internal dialogue
BOUNCE BACK
90 MIN  |  20 MAX
    
    Most leaders struggle to remain agile, optimistic, and resilient in the face of setback. The weight of constant urgency, frequently shifting goal posts, and ambitious objectives can result in distress, burnout, and decreased performance. 
    Bounce Back focuses on the mindsets needed to build emotional resilience in times of setback, challenge or change so leaders can maintain their focus, productivity, and well-being. 
  • Explore the most frequent stories you tell yourself, what triggers them, and how they impact your actions
  • Look at five tested methods for enabling positive self-talk
  • Commit to a practice of new habits to adopt a healthier internal dialogue
CONFIDENCE BOOST
90 MIN  |  20 MAX
    
    Confidence Boost helps you exude self-assurance in every professional encounter. Even with the best intentions, self-doubt can surface through your voice, words, and body language—undermining your credibility, opportunities, and relationships. In this workshop, you'll learn to recognize these telltale signs and shift your mindset to present yourself confidently and authentically.
    Discover the three V’s—that reveal who you are, and learn how to craft the story you want others to see. Don’t let insecurity hold you back; embrace the confidence that propels you forward and inspires those around you.
  • Explore the most frequent stories you tell yourself, what triggers them, and how they impact your actions
  • Look at five tested methods for enabling positive self-talk
  • Commit to a practice of new habits to adopt a healthier internal dialogue

Influence & Negotiations

Power Influencer
90 min.  |  20 PAX 
​
Learn essential influencing tools like inspiration, framing, timing, anchoring and choice architecture.  Combine the right tools together to leave with a solid influencing strategy for getting something you want right now.
Building Strategic Partnerships
90 min.  |  20 PAX 
  • ​(Solve the bridge problem and discuss the difference between tactical & strategic thinking, discuss the reasons behind shifting to more strategic relationships across the organization, learn methods for driving strategic dialogues, practice three key tools to drive strategic partnerships)
Influence w/o Authority
​​​​3 HRS  |  20 PAX
  • Adopt the mindset of a powerful influencer
  • Master nine influence tactics that combine to generate buy-in 
  • Prepare an influence strategy and practice asking for what you want

Leadership Conversations

The Coaching Conversation
​3 HRS  |  20 PAX
  • Question what it means to coach, when and why it is useful
  • Learn the four key elements of a good coaching conversation
  • Practice your coaching in a real-life coaching session with a colleague
The Career Conversation:
​​3 HRS  |  20 PAX
  • Discuss challenges to powerful career conversations
  • Use coaching and the career matrix to help the team unlock barriers and map their path forward
  • Practice a powerful career conversation
Navigating Resistance
​​​​3 HRS  |  20 PAX
  • Share your experience with resistance, where you are experiencing it and what makes it challenging
  • Apply the S.A.L.S.A. dialogue model to shift mindset, ask questions that dig below the iceberg, listen for what matters, summarize back similarities and differences and respectfully assert you POV when facing resistance
  • Collaborate on a common case study