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An Axe & Arrow Menu prepared for:

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Carmel Pedroni, Learning & Development Manager
Donna Bailey, Director, Learning & Development

Needs Assessment

Sephora has expressed a need for tailored leadership development workshops that address managing conflict, delivering tough feedback, crafting a compelling elevator pitch, advocating for yourself, and boosting personal confidence. 
  • Content should be applicable across different levels within the organization. 
  • Workshops need to be flexible, interactive, and engaging to accommodate Sephora's diverse workforce, ensuring that each participant can gain valuable insights and skills.
  • This initiative aims to build a robust foundation for employee development, fostering an environment where all can thrive and advance their careers within or beyond Sephora.

Axe & Arrow has put together a list of proposed workshops organized by expressed need.

Managing Conflict

NAVIGATING RESISTANCE
90 MIN |  20 PAX


When met with resistance, most people instinctively retreat or put up a fight - both responses threaten business relationships, our reputation, and our results. To be seen as an influential thought partner and trusted peer, we need to learn how to navigate through resistance effectively. 

​Navigating Resistance will talk about what to do when you find yourself caught between competing objectives or when put under pressure. Learn how to shift your mindset towards your partner, ask the kinds of questions that get under the surface of resistance, listen with empathy, synthesize similarities and differences, and confidently assert your ideas and views. Leave this session seeing resistance as an opportunity to deepen your relationship with stakeholders and business partners.
  • Share your experience with resistance, where you are experiencing it and what makes it challenging
  • Explore the Thomas-Kilmann Conflict Mode Instrument to determine you preferred mode of managing resistance
  • Learn the SALSA method to shift mindset, ask questions that dig below the iceberg, listen for what matters, summarize back similarities and differences and respectfully assert you POV when facing resistance

​PRE-WORK:  Think of a current situation in which you are experiencing resistance.  With whom are you experiencing the resistance?  What is your POV? What is their POV?  What is the best possible outcome of your next conversation?
NAVIGATING RESISTANCE - The Extended Version
3 HRS  |  20 PAX

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Resistance is the starting point of most great leaps forward, depending upon how you perceive and handle it.  Handled the wrong way, it becomes a stubborn obstacle to your individual progress, but handled the right way it can create better collaboration and innovative outcomes.

​This 3-hour workshop explores the up-side of resistance and provides a framework to explore differences in a way that improves relationships and creates better results.  Don't let unresolved conflicts disrupt teamwork and achievement.  Gain the confidence and tools to transform resistance into collaboration, enhancing team cohesion.
  • Share your experience with resistance, where you are experiencing it and what makes it challenging
  • Explore the Thomas-Kilmann Conflict Mode Instrument to determine you preferred mode of managing resistance
  • Learn the S.A.L.S.A. dialogue model to shift mindset, ask questions that dig below the iceberg, listen for what matters, summarize back similarities and differences and respectfully assert you POV when facing resistance
  • Practice using the model on your own scenarios
  • Collaborate on your approach to a typical Sephora Case Study

PRE-WORK:  Think of a current situation in which you are experiencing resistance.  With whom are you experiencing the resistance?  What is your POV? What is their POV?  What is the best possible outcome of your next conversation?

Delivering Tough Feedback

FEEDBACK FOR IMPACT
90 MIN  |  20 PAX


Most of us know the value of holding our teams and ourselves accountable, but we struggle with delivering feedback that results in real change. Do it the right way and performance flourishes. Do it the wrong way and morale is crushed and relationships damaged. 

​Feedback for Impact explores the science behind feedback that results in real change and provides a solid methodology for delivering feedback in the moment - giving individuals increased confidence when sharing feedback and shifting the performance culture of an organization.
  • Discuss the challenges of delivering feedback that changes behavior
  • Learn the SBIQ method for feedback
  • Practice delivering feedback that ends in a coaching dialogue

PRE-WORK:  Think of someone to whom you need to give feedback.  Who is this person?  What are you hoping will change as a result?
TRICKY REACTIONS
90 MIN  |  20 PAX


One of the more challenging aspects of working with others is learning to deal with tricky reactions to expectations setting and feedback. Your reputation as a team player will often be defined by the legacy of how you respond to others in challenging moments. 

​Tricky Reactions will identify challenging behavior in the workplace and give participants tips and techniques for responding with confidence and empathy.
  • Define the behaviors you find the most tricky to manage in the workplace
  • Explore the four key origins of these behaviors
  • Share science and best practices with Sephora specific case studies

PRE-WORK:  What workplace reactions do you find the most tricky to manage? Why?

Crafting A Compelling Elevator Pitch

PITCH CAMP!
90 MIN |  20 PAX


You want to confidently share your ideas and value in every interaction, but often you're unsure how to craft a clear, compelling message that truly grabs attention and makes an impact. Pitch Camp acknowledges that standing out matters more than you think, This workshop will guide you step-by-step to develop a compelling pitch.

You’ll learn how to target your message and deliver it with confidence. Transform your everyday conversations into opportunities to shine. Without this skill, you risk missed chances to stand out and influence others. Walk away equipped with the tools to leave a memorable impression anytime, anywhere.
  • Understand the importance of being more compelling
  • Build your message around a framework that delivers every time
  • Practice delivering your message, receive feedback and refine your pitch
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PRE-WORK:  Bring a two minute presentation to the session that pitches a change you want to see at Sephora.  Who are you targeting?  What's the change you are asking them to make?
STORYTELLING
90 MIN  |  20 PAX

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Every time a leader speaks, they struggle to be heard over the myriad of ever growing distractions in the workplace.   This Storytelling workshop will teach leaders the art of forming compelling messages through story and enable your leaders voices to stand out, be remembered and move audiences to action.
  • Learn the essentials of crafting a story
  • Engage in a photo storytelling exercise (crafting story arc from photos)
  • Practice storytelling and get feedback on form and delivery

​PRE-WORK:  Think of a time in your career when you experienced a setback.  Craft a story about the experience that includes the lesson learned.  Be prepared to share your story with your colleagues.

Advocating For Yourself

SPEAK UP!
90 MIN  |  20 MAX


Many people struggle when delivering tough messages, saying no, or voicing an unpopular idea. But speaking up is exactly what we need from the leaders in organizations.  It's impossible to be a leader and only say what people want to hear. 

Speak Up! gives individuals an opportunity to practice speaking truth to power, saying no with confidence, and respectfully asserting their point of view so that their organization can hear from every voice at the table.
  • Adopt the mindsets that enable effective assertion
  • Learn the three key triggers to avoid when delivering tough messages
  • Practice standing your ground
RISE & ADVOCATE
90 MIN  |  20 MAX
    

You want to be recognized for your contributions and get the opportunities you deserve, but often you hesitate to speak up or share your achievements. Without a clear way to advocate for yourself, your hard work can go unnoticed, limiting your growth and visibility.

Rise & Advocate will guide you through proven strategies to confidently communicate your value, navigate conversations about your career, and demonstrate your leadership. You’ll learn how to craft your personal story, choose the right moments to speak up, and use body language and tone to reinforce your message. Walk away with actionable tools to confidently advocate for yourself and unlock new opportunities for your career advancement.
  • Craft your personal value story, learn how to articulate your achievements and strengths in a compelling way.
  • Discover when and how to speak up during performance reviews, meetings, and networking opportunities
  • Practice delivering your message with confidence through non-verbal cues that reinforce your advocacy

Boosting Personal Confidence

INTERNAL GLOW-UP
90 MIN  |  20 MAX
    

Self-talk is what we say to ourselves about ourselves.  These voices can enable us to accomplish great things, but they can also immobilize us and block us from our greatest strengths.  Learn how to change unhealthy self-talk and better leverage positive self-talk.
  • Explore the most frequent stories you tell yourself, what triggers them, and how they impact your actions
  • Look at five tested methods for enabling positive self-talk
  • Commit to a practice of new habits to adopt a healthier internal dialogue
BOUNCE BACK
90 MIN  |  20 MAX


Most leaders struggle to remain agile, optimistic, and resilient in the face of setback. The weight of constant urgency, frequently shifting goal posts, and ambitious objectives can result in distress, burnout, and decreased performance. 

Bounce Back focuses on the mindsets needed to build emotional resilience in times of setback, challenge or change so leaders can maintain their focus, productivity, and well-being. 
  • Explore common types of work setbacks and how our mindsets affect our responses
  • Learn the methods of Cognitive Behavioral Therapy (CBT) to separate your thinking from your behavior
  • Practice three mindsets that will help you move forward quickly from setbacks
CONFIDENCE BOOST
90 MIN  |  20 MAX
    

Confidence Boost helps you exude self-assurance in every professional encounter. Even with the best intentions, self-doubt can surface through your voice, words, and body language—undermining your credibility, opportunities, and relationships. In this workshop, you'll learn to recognize these telltale signs and shift your mindset to present yourself confidently and authentically.

​Discover the three V’s and learn how to craft the story you want others to see. Don’t let insecurity hold you back; embrace the confidence that propels you forward and inspires those around you.
  • Discover your Values: Prioritize your core values to create intentionality and boost confidence in your day-to-day activities
  • Identify Self-Doubt Signs: Learn to recognize the telltale cues in your voice, words, and body language that reveal hidden insecurities and undermine your confidence
  • ​Master the Three V’s: Discover the concept of the three V’s and how to use them to project confidence and authenticity in your professional interactions

Influence & Negotiations

INFLUENCE w/o AUTHORITY
90 MIN  |  20 PAX 
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Great leadership is built on our ability to influence others to accept and execute on our ideas.  However, most leaders get stuck using the same influencing tactics over and over and fail to develop the many other influencing muscles needed to move everchanging audiences. 

The Influence Without Authority workshop helps leaders examine the character and tactics it takes to move audiences and make real impact within their organization. 
  • Adopt the mindset of a powerful influencer
  • Master nine influence tactics that combine to generate buy-in 
  • Prepare an influence strategy and practice asking for what you want

​PRE-WORK:  Who is someone you want to influence?  What do you want to influence them to think, feel or do?
NEGOTIATION ESSENTIALS
3 HRS |  20 PAX 

You want to negotiate effectively to achieve the best possible outcome, but often you feel unprepared or unsure how to create and claim value. Without the right tools, negotiations can feel uncomfortable or result in less favorable results.

This 3-hour workshop will guide you through essential deal-making strategies, including how to prepare a BATNA (Best Alternative To a Negotiated Agreement), identify your reservation price, and understand your ZOPA (Zone of Possible Agreement). You’ll learn how to apply these concepts in real-time, armed with practical steps to set clear boundaries and opportunities for value creation. Through a focused case study, you will practice negotiating, claiming value, and expanding the deal in a quick, hands-on session. Walk away with the confidence and skills to approach negotiations strategically—and come out ahead.
  • Learn how to prepare key negotiation leverage points, including BATNA, reservation price, and ZOPA, to set a clear strategy before entering discussions
  • Apply these tools in a practical HBR case study to practice negotiating, creating value, and claiming your share effectively
  • Develop confidence in your ability to approach real negotiations strategically, with a clear plan and the skills to achieve favorable outcomes

​PRE-WORK:  Read the case study in advance of attending the class.  Come prepared to negotiate on your behalf.

Leadership Conversations

THE COACHING CONVERSATION
90 MIN  |  20 PAX


You want to support others’ growth and unlock their potential, but you’re unsure what effective coaching really looks like or when the right opportunities to use it arise. Without clear guidance, you might miss the mark and fall into advising or teaching. 

​The Coaching Conversation workshop will introduce you to the true essence of coaching—exploring what it means, when it’s useful, and why it’s a powerful tool for development. You’ll learn the four essential elements that make a coaching conversation impactful and how to apply them in real interactions. Through a hands-on practice, you’ll coach a colleague in a real-life scenario, gaining confidence and experience. Walk away ready to foster growth with clarity, purpose, and skill.
  • Question what it means to coach, when and why it is useful
  • Learn the four key elements of a good coaching conversation
  • Practice your coaching in a real-life coaching session with a colleague
THE CAREER CONVERSATION
90 MIN  |  20 PAX


Most leaders want have meaningful career conversations that inspire growth and engage their people. But a lack of upward mobility can make these conversations feel strained.

The Career Conversations workshop will help you understand common barriers to impactful career discussions and introduce tools like coaching techniques and the career matrix to help your team overcome these obstacles. You’ll learn how to unlock hidden barriers and create a clear, actionable map for career development. Through practice, you’ll conduct a powerful, motivating career conversation that builds trust, clarity, and momentum. Walk away equipped to turn career discussions into opportunities for real progress and engagement.
  • Discuss challenges to powerful career conversations
  • Use coaching and the career matrix to help the team unlock barriers and map their path forward
  • Practice a powerful career conversation

Pricing

AXE & ARROW 2025 PRICING
VIRTUAL
DELIVERY
​F2F
​DELIVERY
WORKSHOP (90 MIN - 2 HRS)
  • Pre-Work Survey and analysis
  • Customized content - Expert delivery
  • Handout
  • Feedback dashboard
$3,190
$4,070
WORKSHOP (2 HRS - 3.5 HRS) 
  • Pre-Work Survey and analysis
  • Customized content - Expert delivery
  • Handout
  • Feedback dashboard
$4,290
​$4,600​
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